The candidate will work closely with company's Technology Infrastructure teams, such as Unix, Network and Storage, to deploy and configure high performing platforms and also with the Application Development teams to design, analyze and tune the applications that execute code on the data servers.
In this highly visible role, you will be a senior engineer brought in to normal escalations, but most importantly to high severity and high visibility situations. Domestic and International travel to customers and other Cisco sites will be a requirement for this position.
In this role, the successful candidate will act as the subject matter expert on applications and process support; provide solutions for major escalations in complex environments in cooperation with development/support.
In this role, the selected candidate will perform advanced troubleshooting and updating knowledge bases articles with solutions performed; work directly with customers in the timely and accurate resolution of standard and complex technical support problems, questions and other technical issues.
This role is aimed at bridging the gap between developers and traditional IT ops by building processes that support our infrastructure (hybrid cloud and bare metal hosts) including management, monitoring, and deployment.
In this role, you will be responsible for
provide the expertise to ensure customer success through the development and execution of innovative and comprehensive test, verification, and validation strategies, processes, tools and techniques.
In this role, the selected candidate will perform emergency service at the clients locations as needed to ensure the full functionality of OSA system, Interactive media systems related equipment and Digital Cinema projectors and systems.
This role will allow you to help to set the service standard that other customer service representatives will strive to achieve. As a member of our highly valued customer service team you will be critical to our efforts to provide our customers and team members with efficient and professional client service.
In this role, the selected candidate will assist with client desktop functions such as user account maintenance, application and OS patches and updates, antivirus updates, security/event log review and analysis, documentation, hardware issue escalation, user training, and user support.
In this role, the successful candidate will be responsible for interfacing with Factory bring-up teams and tools, including remote and on-site; developing diagnostics and self-tests for hardware integrity.