In this role, the selected candidate will attract potential customers by answering service questions and suggesting information about other products and services; keep records of customer interactions and process customer accounts.
The Help Desk Analyst 1 will responsible for investigating, troubleshooting and resolving computer issues including hardware, software applications, basic networking, printers, etc. Excellent customer service experience required.
You will have the opportunity to learn from the best and grow your desktop support career. Including exposure to Mac and PC environments, windows and network troubleshooting and also a key member in the documentation of fixes.
Sell and promote Senior Services products by coordinating and delivering formal sales presentations to consumer groups, arranging private appointments in the customers homes, making outbound phone calls to prospects, and managing customer records in the automated lead tracking system according to the departments standards.
Engages in and maintains regular communication with physicians, medical office staff, outside sales representatives and internal medical staff, for the purpose of supporting, documenting and coordinating laboratory testing services.
The FSR will respond to and clarify technical and commercial issues for the operators and FBOs in the region, and will work closely with the Programs, Customer Engineering, Field Operations and other P&WC departments to ensure customer problems are resolved to the customer's and companys satisfaction.
Recommend new products and the modification or deletion of present products to the line; assume leadership role in introduction of new products; prepare territory reports and expense reports as required and actively participate in the development of territory forecasts.
Assist with the implementation and Process of Guaranteed Charge Card (GCC) and Hertz Charge Card (HCC) Applications; order reports for accounts on a monthly, quarterly and/or yearly basis and format to the Clients specifications (if requested).
The IT Helpdesk Support performs tier 1 phone support and assists the user community in resolving day-to-day computer related issues including, but not limited to all desktops, laptops, handheld/wireless devices, printers, copiers, server products and related computing technologies.