The selected candidate must be able to work directly with customers in high-pressure situations, have strong analytic, organizational, time management, and communication skills; thrive in a team environment; and possess the willingness to put in the effort needed to achieve the highest level of customer satisfaction.
In this role, you will manages designated units by translating business plans into tactical action items; communicating goals and objectives; ensuring all policies and procedures are followed; overseeing the completion of work assignments.
In this position, you will be responsible for supervising core operations, as well as supervising and developing a team of employees chartered with providing first and second level technical support in a service desk environment. Additionally, you will develop, maintain and lead procedures that support core operations.
The Service Desk Operations Manager is responsible for managing the daily activities of all Service Desk personnel to ensure the service desk is providing accurate and professional customer service and meeting SLA's.
In this role, you will work closely with Sales Operations team to develop, review and deliver customer & sales related reports; ensure department and staff is trained and ready to provide excellent customer support with all new product and program releases.
In this role, you will be responsible for
implement a communication plan/process for customer relationship management to provide unparalleled customer service by aligning customer service with production, sales, and the customer.