In this role, the selected candidate will manage a variety of campaigns, both new and existing, through the client lifecycle and ensure that all campaign metrics/SLAs are met and all clients are highly satisfied with the teams performance.
The qualified candidate will be working within the Retirement and Investment Pension Administration Group, which is responsible for providing defined benefit administrative services to over 300 clients using proprietary software. Day to day management of a specific client or clients, assisting with implementations, managing special projects, delegating work among colleagues within a project, and acting as a mentor and role model are key responsibilities of a Defined Benefit Client Service Manager.
The Client Services Manager oversees the service side of the client relationship as a regional customer presence that enhances the customer experience through proactive awareness, total integration into the customer environment and coordination of regional and centralized support services for managed services clients.
In this role, the selected candidate will create custom reports utilizing current systems to assist Sales Executives and Sales Management to deliver key information for internal and external stakeholders.
In this role, you will partner across functional teams, with clients and stakeholders across to scope projects, helping identify audiences, objectives, key messages, and other key elements required for creative projects.
In this role, you will assist individual clients needing a wide range of tax services, including tax compliance, tax planning and tax advice relating to their business interests, investments and related assets.
In this role, the selected candidate will deliver an excellent customer experience to our advertiser and agency partners, with a focus on driving account retention; collaborate on RFP response strategy and spearhead the creation of proposal presentations.
In this role, you will define use cases and drive trainings for clients in the intelligence community, science & technology agencies, and Fortune 500 companies to help with their unique research and strategy needs.