Resolve known errors by means of SAP Notes, Knowledge Base Articles, info docs derived from previously solved customer incidents, documentation, WIKI or verifying customized entries or hardware parameters.
Troubleshooting complex 2nd and 3rd level system problems reported by SAP partners via the web-based messaging system, and providing the best available solution or workaround within the agreed service levels.
Production Support Developer to implement and maintain continuous integration (CI) and deployment environments, maintain production support systems, and work with developers and tester to troubleshoot issues.
Must be proficient in help desk operations, including creating, triaging, escalating and resolving issues and incidents, creating and managing helpdesk processes and maintaining documentation (Knowledge Base, Wiki, Help Desk Incident Tracking System).
The incumbent will be responsible to improve the quality of the product and give support to the production teams using Rendez-Vous across the world.The main languages used for development are Python and C++.
Network Administration tasks (tasks include network health checks, test backup/restores, antivirus updates, OS service packs, critical updates and server event log reviews and various proactive tasks to keep networks as efficient and stable as possible).