The Business to Business (B2B) Customer Service Supervisor is accountable for order management of our Retail customer channel and leads a team who provides comprehensive support for B2B customer inquiries, service programs and orders. This position manages policies, procedures and processes for the department and is accountable for understanding and meeting customer expectations. This position is responsible for the quantity and quality of the work output of the team to achieve organizational goals, strategies and measures.
Build a cross-functional team focused on cost optimization for all products delivered by the St-Laurent Manufacturing Center, namely: Establish the mission/vision of the team, defined key requirements, recruit and integrate team members, etc.
Responsible for the overall direction, coordination and evaluation of this section. Supervisory responsibilities to be carried out in accordance with applicable laws and the organization's policies.Interviewing, hiring, training, planning, assigning, and directing work.
In this role, the selected candidate will ensure compliance with occupational health and safety, environmental and sanitation programs as well as adherence to quality programs (HACCP, GFSI) and their application.
In this role, the selected candidate will ensure compliance with health and safety, environmental and hygiene programs as well as the application and updating of the quality master plan (ISO, training).
In this role, the selected candidate will ensure compliance with the Health & Safety, environmental and food safety programs, and sees to it that the master quality plan (ISO, HACCP, GFSI) is adhered to, implemented and updated.
The Practice Supervisor works under the supervision of the Director of Practice Operations to oversee the day-to-day operations of the medical practice while assuring excellent customer service to internal and external customers.
In this role, you will provide leadership by ensuring support to manufacturing in the areas of communication, teamwork, and product quality concerns. Ensures that all IPI's and MQT's are adequately trained and aware of all procedural changes. Oversees the ongoing development of the staff, delivering performance feedback on a regular basis.
In this role, the selected candidate will supervise a team of mechanic-welders, electrical technicians and stationary machine mechanics, participates in maintaining performance and continuous improvement at the plant, and ensures that the work environment is safe and that food quality and safety standards are maintained.