In this role, the selected candidate will be responsible for providing end user support to business systems and secondary support for data management support, this role will also support the organizations overall HCIS systems approach methodology regarding system selection, issue resolution and data integrity.
In this role, the selected candidate will collaborate with Informatics teams, subject matter experts, and stakeholder scientific groups to understand, gather, and validate detailed business requirements.
In this role, the selected candidate will execute incident, service request, change and problem management processes as per defined standards; support new products/services and customer solutions to be transitioned into steady state.
In this role, the selected candidate must have previous experience creating product-oriented documentation (Requirements Analysis, Functional Design Specifications, Training Materials, etc.) for software applications.
In this role, you will be responsible to follow documented operational procedures and processes with minimal guidance from the team such as equipment requisitioning, network requisition, inventory and asset management.