Provide support for Hadoop daily operations to ensure the delivery of timely, accurate and reliable data to business users. This includes monitoring the update processes, updating/maintaining the appropriate system documentation, identifying potential problems and implementing solutions to ensure the efficiency and reliability of the IM operations.
Work with System Administrators, Field Consultants, Developers, and Engineers at customer sites to diagnose reported software issues related to deployment, customization or operation of the integration of CAD products with PTCs Enterprise Product Life-Cycle Management System.
The Technical Support Manager is responsible for creating and maintaining both team and departmental environments that provide opportunity for high quality technical support that inevitably leads to a high level of satisfaction for Partner and End User customers in an efficient manner.
The the Application Support Specialist you will be responsible for planning, designing, developing, and launching efficient information systems and operations systems in support of core organizational functions.
Identify any IT related deficiencies based on scan or other IT assessment test or techniques, as part of a gap analysis; implement patches and implement corrective actions needed to mitigate security risks and vulnerabilities.
Forward analysis to Senior Analysts for escalated issues in order to expedite resolution of ticket; may collect additional pertinent data upon determining software configuration and / or code change requirements.
Perform controlled incident resolution including prioritization and escalation, involving business and technology partners as appropriate.Service applications and systems, provide application, systems, operational availability levels that meet or exceed standards and service levels already established, while minimizing operational risk.