Operate at the crossroad of multiple production, marketing and community management teams in a fast paced environment. You will facilitate coordination between the different parties and create communication assets in accordance with the projects strategy.
The role of the Technical Account Manager (TAM) is to provide a technical point-of-contact for IM-business units/sales branches/reseller clients to win incremental business, earn client loyalty and retain / grow share through Ingram Micro.
In this role, you will be required to maintain a high performance level of the TSM in a very dynamic market; will provide constant supervision to ensure that the team structure aligns with this changing market and that they are focused on key activities that drive Intrusion success and profitability.
In this role, you will lead application networks and collaborate with support managers in developing demo strategies, training on new applications, setting priorities for networks projects, finalizing technical content.
In this role, the selected candidate will develop knowledge of customer infrastructure, procedures & team. Review current status of implementation, support & escalation policies, best practices, and develop an overarching support strategy that matches customers need with ShoreTels support capabilities
In this role you will possess a strong program management background, will have demonstrated experience leading medium to large projects, and will have a well - rounded technical background in current web technologies.