The SPM adheres to the established project management methodology and standards set out by the PMO, while carrying out responsibilities. This includes applying project management and development and delivery lifecycle processes to complex information technology projects and ensuring alignment with IT standards and strategies.
Responsible for providing the strategic direction and management of the planning, development and implementation of various software related projects and initiatives in support of department or division. Typically will manage the most complex, critical and highly visible projects at both the division and/or bank-wide level.
Work closely with your team on strategic current and prospective customers to help define key business needs, and to recommend continuous improvement and innovation plans that will maintain and grow sales in your assigned area.
In this role, the selected candidate will develop knowledge of customer infrastructure, procedures & team. Review current status of implementation, support & escalation policies, best practices, and develop an overarching support strategy that matches customers need with ShoreTels support capabilities