The Engineer provides guidance and support for cloud technology practitioners. The successful candidate will be responsible for supporting IaaS and PaaS hosted on the Cloud. The end result will advance and integrate with existing support model to produce an ITIL compliant ecosystem that minimizes human interactions in support of true cloud solutions.
In the role of a Technical Support Engineer, you will be a member of a highly skilled team. You will utilize a web-based customer response support system designed to allow our engineers the ability to provide the highest levels of satisfaction to our customers while resolving their tickets.
In this role, you will work with vendors to understand system features and requirements, work with M&T support resources to define and design infrastructure components or interactions toward implementing platforms to support business and technology roadmaps.