In this role, you will develop business cases and gain management support for system enhancements. Additionally, this individual will work with management to determine the scope and resourcing for the changes, as well as provide leadership for the functional evaluation, testing, and user training phases of enhancement delivery.
In this role, you will establish network specifications by conferring with users; analyzing workflow, access, information, & security requirements; designing router administration, including interface configuration & routing protocols.
The selected candidate will ensure that the service catalog and maintained and that service level agreements are complete and cost effective. Ensures that service delivery is monitored effectively and that identified actions to maintain or improve levels of service are implemented.