Provides operational support for applications, supporting the business and other IT areas by providing status and recommending solutions where there are system issues and coordinating resolution of issues with Customer Support and Development.
Utilize reporting tools such as SQL Server Reporting Services, Crystal Reports, Excel and Microsoft Dynamics Report Writer; extract meaningful information from system databases enabling users and management to make more informed business decisions.
The Electrical Support role is the key person in Quality to support the plant for First-Time pass rates. They ensure vehicles are free of electrical defects helping to meet DRR, DRL, Compass, and Warranty metrics.
The Technical Support Analyst has the ability to own projects from initial point of contact with the customer through point of resolution with relation to troubleshooting X12, HL7 and proprietary transaction issues taking the customer interaction and producing actionable work items.
This training will include updating others on any changes that have been made and training new hires. He/She must possess the ability to train individuals one - on - one, as well as presenting to a larger classroom.