In this role, you will be responsible for providing front-line supervision of customer service representatives in three to five office locations to ensure a positive customer experience and the management of accurate recording of the daily cash receipts within the offices.
The Senior Manager, Operations is responsible for the oversight of client service programs including the development and management of reimbursement, case management and customer service to patients, prescribers, patient trainings, nurse coordination, and pharmaceutical company representatives.
In this role, the selected candidate will perform assessments utilizing analytical skills to understand client environments and associated financial opportunities; develop and deploy internal controls and organizational metrics dashboards per regulations and/or client needs.
In this role, you will develops plans for efficient manpower utilization and determines staffing needs. Reviews effectiveness of operation procedures, space utilization, and protection of equipment. Responsible for daily production reporting. Maintains communication with all departments regarding workload status.
In this role, the selected candidate will be responsible for the purchase, installation, and life-cycle maintenance of IT computer equipment and supplies; provide strategic leadership and tactical oversight in the management of people and operational resources.
In this role, you will develops an effective system for ensuring that relevant legislative, regulatory, enforcement and administrative developments are reviewed promptly, analyses carefully and communicated to the relevant business leads in a constructive manner.
The Manager reviews facility incident reports daily to insure accuracy and policy adherence, generates necessary reports of various operational data and researches and collects other information as requested to support facility operations.
In this role, you will develop and build tool configuration for the website, including but not limited to functional support such as website architecture and site features and functions as they pertain to user experience and enablement.