The Director of Client Operations ensures Key and Core Clients are serviced in accordance with contractual obligations and to the highest levels of quality. This role will seek consent improvement of operations, establishing measures and benchmarks for each client.
This role will seek consent improvement of operations, establishing measures and benchmarks for each client. It coordinates with Client Services Directors, IT, and Clinical Operations to ensure workflows are accurate, efficient, and compliant.
Process improvement and technology implementation with respect to indirect taxes, including Sales & Use, VAT, and Excise taxes.
Implementation of sales tax software tools in the context of ERP implementations and upgrades.
This position is responsible for the overall direction and daily operational functions for Customer Service. This includes planning, developing and directing all aspects of the organizations customer service and claim programs as well as the establishment, implementation and maintenance of service standards.