Conduct highly technical engineering investigations of customer reported incidents to identify the need for design or manufacturing countermeasure action; manage system, component or model KPIs to achieve target.
Uphold high standards for timely issue resolution; contribute expertise to the management of existing and new IT products and services; define workarounds for known errors and initiate process improvements.
Analysis of key market indicators (warranty, JD Powers IQS, etc.) to identify priority issues to be addressed. Manage model based issue prioritization and cross-functional quality improvement activities.