The Product Support Engineer is a highly skilled professional level position with a focused knowledge base within Product Support; requiring independent judgment in applying engineering principles to resolve a variety of product or customer related issues.
In this role, you will provide level one troubleshooting. Accurately assesses the customer's product issue or problem. Asks the user well thought out or detailed questions and carefully listens to the user's response to fully comprehend the need, product issue, and best avenue for resolving the problem.
The Technical Support Engineer I is a technically skilled professional level position with a focused knowledge base within Technical Support; prompt and regular attendance is required in order to ensure quality workflow.
In this role, you will propose and gain approval for implementation of improvement activities via cost benefit analysis; investigate abnormal quality problems on a daily basis and work with quality group to develop appropriate countermeasures.
In this role, you will research, analyze and troubleshoot to diagnose and resolve technical problems. He / She will install and configure the product suite to recreate issues and analyze for root cause.
In this role, you will assist staff with the installation, configuration, and ongoing usability of desktop computers, laptops, peripheral equipment and software within established local and Corporate standards, guidelines, and policies.