In this role, you will provide phone, chat, and email assistance to customers, consultants and partners on the usage of products and layered components, such as data transformation tools and report writing tools.
In this role, you will provide level one troubleshooting. Accurately assesses the customer's product issue or problem. Asks the user well thought out or detailed questions and carefully listens to the user's response to fully comprehend the need, product issue, and best avenue for resolving the problem.
In this role, you will be responsible for Platform for Banking Services in the cloud. Your primary responsibility will be to analyze, troubleshoot and solve issues related to the various architectural pieces .