In this role, you will identifies and drives process improvements to improve the overall performance of the call center (e.g. lower shrinkage, increase agent productivity, automated reporting processes, etc.)
In this role, the selected candidate will analyze account status to understand total Accounts and out of hospital specific activity leveraging the funnel into larger bulk buy and standardization opportunities.
In this position, you will manage the day-to-day activities of or Relationship Managers (RMs) to drive sales growth, including: managing sales interactions, sales processes, outbound calling, sales deepening and Preferred Reward and Small Business results .
In this role, the selected candidate exceeds center sales and profitability goals; leads sales performance meetings with center staff to ensure they are knowledgeable of current goal standards and center performance guidelines.
In this position, you will lead and direct sales, service and business development activities to achieve targeted results in the categories of deposits and customer relationship growth, customer retention, revenue, market share and customer/employee commitment and satisfaction.