Ensures that all tickets are addressed at the highest level and, when necessary, to develop and communicate strategies to best contain the number of tickets generated by the user base (e.g. system outage alerts, et al).
This position is a regional-based field leadership position reporting directly to the Director of US INBU or BCBU Learning & Performance (L&P). This role is responsible for leading and managing a team of Field Sales Trainers across the US and focused on either the INBU or BCBU Business Units.
Conducts research into new training; educational; and multimedia technologies. Coordinates the development and delivery of complex training programs and related materials in support of customer training objectives.
Provide support in design; configuration; implementation; maintenance; and management of hardware; computer programs; courseware; systems; and technologies specific to the ECR environment and in accordance with DoN Policies and guidelines for software.
This position is a regional-based field leadership position reporting directly to the Director of US OBU Learning & Performance (L&P). This role is responsible for leading and managing a team of Field Sales Trainers across the US focused on the Oncology Business Unit.
All candidates for this position must have prior completion of a positively adjudicated Federal Government Investigation in order to qualify for the role allowing them to receive a Common Access Card (CAC).
The Call Center Training Manager shall work closely with the other MACS-OCC managers to ensure staffs are well trained and shall continually assess any needed skills or deficiencies in the work performed by the MACS-OCC staff, and shall be responsive to the client.
providing training to the MACS-OCC staff and ensuring that the Reservations, WMR, Dispatch, Scheduling, and Internal Quality Assurance staff are fully trained, proficient in their position duties, and can perform their jobs to help achieve the client's goals.
Collaborates with senior and executive leaders to identify the education and skills gap between the work that is required by the business and the performance of that work by the employees. Directs the development of curriculum, implement a skills management and competency/proficiency development process, prioritizes skills training and development imperatives, using a strategic approach, supervise development of specific courseware to address skill gaps for field operations and business office employees.