In this role, the selected candidate will manage deployment and operation of business systems, including new branch installations and modules; perform routine operational support, maintenance, and system configuration as required for end users.
In this role, you will be responsible for working on inbound and outbound activities for new and changing EDI transactions, file and field mapping setup. Managing POs, invoices, inventory planning and payment processing.
In this role, the selected candidate will manage open tickets in the ticketing tool, escalate and follow through as needed until resolved; ensure appropriate procedures are followed, obtain feedback from government personnel and propose actions for process improvement when appropriate.
In this role, you will resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
In this role, you will ensure optimum customer satisfaction by working towards continual improvement of service quality metrics including, but not limited to telephone response time, time to resolve an issue, and timely closure of Support Incidents.
In this role, you will be implementing, measuring, and improving all processes, procedures, and activities required to ensure maximum availability, utility, flexibility, and responsiveness of the production environment.
In this role, the selected candidate will be expected to interface with internal customers and various technical support teams; the demonstrated ability to follow standard operating procedures and processes is essential.
This position involves providing program management support to technical working groups and the Program Office, prepare for meetings (with client, team, etc) by developing agendas and identifying and creating materials needed (briefings, handouts, minutes, etc) and facilitating sessions.
The TSE uses technical knowledge to understand the structure and location of the issue and/or code while being able to read and follow the basic code or application structure. They are knowledgeable and understand the functionality of existing platforms and/or applications.
The Technical Analyst consults with Contractor and Government management to identify systems requirements and make recommendations for technical solutions to systems problems; manages a systems project through all phases.