Launching the vision, product strategy and road map for our products and working with key stakeholders in the company to deliver on that vision, e.g. sales, partner team, international site leaders, etc.
Plans, organizes, and controls an assigned product line from conceptual stages through product life cycles to optimize profit and meet marketing, financial, and corporate growth objectives by performing the following duties.
Support typically includes but is not limited to coordinating CACI and/or subcontractor support of forensic collection activities; scanning/coding efforts; setting up Relativity workspaces; overseeing user accounts, data loads, productions and overall user support; training; and trial support.
Create and execute lifecycle management plans to ensure that the following services are high performing, supported, secure and efficiently operating: systems administration; cloud technologies, data center operations; systems project delivery; high availability, up-time; and Tier 3 support.
Working to develop new sales opportunities to meet group sales and business goals; and work to achieve customer satisfaction, revenue generation, goal achievement and long-term business goals in line with D&Hs vision and values.
Aids in developing key documentation to support product development including VSR (Vision, Scope, Requirements), business plans, and a comprehensive direction to support product line and higher level portfolio growth.
Defines, launches, and drives mission-critical strategic and operational initiatives in core non-technical programs. Creates a method of change management including ownership of a documentation library, communication plans, process training, etc
In this role, you will be responsible for interaction, personnel scheduling and performance management, system and service monitoring, process adherence, SLA management, continual service improvement, major outage management, on call duties, and functioning as the owner of all infrastructure upgrades and changes.
The Commercial Sales Ops Manager works closely with sales and customers, ensures B2B sales contracts are properly executed, and that profit margins are protected. This position is responsible for attending pre-construction meetings, site visits, delivery observations, aligning and managing customer and internal expectations.