Job Market Guide: Service Delivery Manager jobs in Baltimore

Competition
Desired Skills
Years of Experience
Years of Experience distribution graph for Service Delivery Managers in Baltimore. Service Delivery Managers in Baltimore have between ${} and ${} years of experience, averaging $${} years of experience.

6 Service Delivery Manager jobs in Baltimore

Washington, DC
Drive incident reduction, improve resolution, mean time to resolve & customer satisfaction score. Should have knowledge about the data center operation and relevant technologies.
industry
IT Consulting/Services
experience
11 - 15 years

Arlington, VA
Managing the relationship with key business customers, developing an understanding of their business needs and priorities, and delivering software solutions that meet those business needs.
industry
IT Consulting/Services
experience
8 - 10 years

Chantilly, VA
The Service Delivery Manager is the service owner for all end user and customer-facing IT services and solutions; and ensures end-to-end delivery of services based on client-approved ITSM processes consistent with industry best practices.
industry
IT Consulting/Services
experience
5 - 7 years

Washington, DC
Monitors staff activity, output and achievement of goals, using the multitude of reports as the primary tools for monitoring; takes corrective action as indicated.
industry
Aerospace / Defense
experience
8 - 10 years

Washington, DC
Responsible for driving process compliance within the program. Drive Incident reduction, improve Resolution, Mean Time To Resolve & Customer Satisfaction score.
industry
IT Consulting/Services
experience
11 - 15 years

Washington, DC
Develops and foster a consultative relationship with clients and vendors to be seen as a trusted and valued member of their team. Communicates complex concepts & issues, selecting language, tone, and format perfectly targeted to the audience.
industry
IT Consulting/Services
experience
5 - 7 years