In this role, you will be responsible for managing the implementation, delivery and activation of secure network connectivity to any location in the world via GTT cloud networking services to multinational enterprises, carriers and government clients.
In this role, the selected candidate will build and manage processes, coordinating technical and service delivery activities, and managing client relationships; coordinates activities and functions of designated projects to ensure that goals and objectives specified for the project are accomplished.
In this role, you will manage the execution effort for the scope of the projects to control, schedule, quality, risk, and customer satisfaction in accordance with the contract requirements while ensuring the success of the project changes required in the program. The selected candidate will implement and train staff on program/project management concepts, scheduling techniques, and customer procedures.
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$80K to $100K -Silver Spring, MD
In this role, the selected candidate will be responsible for improving system and service performance consistently over the life cycle of the relationship through using standard, consistent, globally applied methods.
The Service Delivery Manager is responsible for the overall productivity and quality of work for their assigned team(s) and works to ensure that each of their team members have the skills and tools needed to be successful and addresses/expedites escalations when necessary.
The Service Delivery Manager oversees the delivery of services or service technology to a company's clients or customers. The manager establishes policies designed to ensure consistently high service performance, monitors employees and evaluates customer feedback to develop quality improvement processes.
In this role, you will be responsible to
Image, deploy and maintain all IT equipment, including workstations, telephones, AV, printers, Wi-Fi, access control, server equipment.Support multiple bespoke applications, including CRM & MIS platforms.