This position serves in the field liaison capacity with other company personnel, suppliers, manufacturing, and our customers. Provides technical support and assistance to our customers and sales staff thorough site service visits, training courses, phone support, trade shows and sales demonstration.
. The candidate will need strong technical writing skills and the ability to effectively communicate with customer managers and executives on technical and mission issues. Strong organization, time management, project management and negotiation skills desired.
In this role, you will implement New Site Builds (NSB), Carrier Add and Indoor systems including Installation, Integration, Testing, Transport, Alarm, Power, Ground, SIAD, Functional and E911 call testing.
In this role, you will be promoting customer satisfaction through the timely response to customer calls, clear and effective communications with internal and external customers, professional appearance, and efficient repair/maintenance activities.
The position helps develop programs for after sales installation, Preventive Maintenance and service contracts to support a growing line of imaging systems, optical tweezers and ultrafast lasers. The candidate must have a solid understanding of the life science industry; optics and microscopy experience is preferred.
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$45K to $75K -Philadelphia, PA
Perform work in energized substations to maintain the reliability and integrity of service equipment in Distribution, Transmission, and/or Generation Facilities and also be fully competent Engineer in all conventional aspects of subject matter or functional area of assignments.
In this role, the selected candidate will utilize knowledge of the customer environment to resolve issues in a timely manner; manage escalations and sub-cases to ensure timely and high quality resolution of all issues.