In this role, you will be responsible to assist with the implementation of product upgrades and new products, including testing and evaluation, input to decision regarding timing of the deployment to minimize impact, and resolution of issues during deployment.
In this role, you will perform full life cycle support to the customer on complex data systems and networks, provide solutions to the customer applying expertise with systems engineering and networks/components to support.
In this role, the selected candidate will be responsible for the Phone technical support for multi-axes CNC equipment; Customer Training; Spare parts ID and recommendation; Recommend field service; Technical Documentation and Information Management.
In this role, the selected candidate must have
a minimum of 5 years of experience as an escalation team lead, with extensive knowledge of Service Desk services, as well as incident resolution procedures.
In this role, the selected candidate supports and maintains routers, switches, wireless access points, and related infrastructure environments; proactively analyzes trends and suggests system improvements.
In this position, you will assists customers in resolving technical problems on assigned by providing guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process.
In this role, the successful candidate will establish and maintain user accounts, assigns file permissions and establishes password and account policies; installs, upgrades, configures, tests, maintains and supports operating system software in a production environment.
In this role, the selected candidate will perform daily system monitoring; verifying the integrity and availability of all hardware; server resources; systems and key processes; reviewing system and application logs; and verifying completion of scheduled jobs such as backups.