Job Market Guide: Customer Service Manager jobs in Baltimore

Competition
High
0.800414
Based on job seekers per open jobs
Desired Skills
Years of Experience
Years of Experience distribution graph for Customer Service Managers in Baltimore. Customer Service Managers in Baltimore have between ${} and ${} years of experience, averaging $${} years of experience.

27 Customer Service Manager jobs in Baltimore

Washington, DC
The Operations Lead Network Engineer candidate must possess excellent working knowledge of EVOIP networks, equipment, systems, servers and desktop applications with the ability to multitask, while working on complex issues, assisting junior engineers, and keeping the customer and management appraised of any issues that may affect EVOIP service and availability in a tier2/tier3 service desk environment.
industry
Software
experience
5 - 7 years

Dahlgren, VA
Provide support, maintenance, deployment, and enhancement to the desktops, servers, printers/peripherals, and network infrastructure.
industry
IT Consulting/Services
experience
Not Specified

Washington, DC
Provide daily supervision and direction to Service Desk Lead that are responsible for the Service Desk operations.
industry
Information Services
experience
11 - 15 years

New Castle, DE
Monitor appropriate metrics ensuring overall operating efficiency; serve as the point of escalation for staff members and internal and external clients.
industry
Financial Services
experience
8 - 10 years

Washington, DC
Manage a call tracking system which includes computer software and written trouble tickets.
industry
IT Consulting/Services
experience
8 - 10 years

Washington, DC
Develops an effective and workable framework for managing and improving customer support in the organization. Advises management on situations that may require additional client support or escalation.
industry
Aerospace / Defense
experience
11 - 15 years

Help Desk Manager

Reston, VA
Implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected.
industry
IT Consulting/Services
experience
8 - 10 years

Newington, VA
Responsible for providing second level telephone support to end-user community on hardware, software and network related problems, questions and/or issues; troubleshoots determine problems for operating systems, applications and remote access, email and telephone and wireless issues.
industry
Telecommunications
experience
Less than 5 years

Washington, DC
Responsible for providing escalation support to the Service desk to ensure an issue is escalated to the proper resource required to remediate. Works with desk side support engineers.
industry
Engineering Services
experience
5 - 7 years

Help Desk Manager

Vienna, VA
Responsible for the direction of the Help Desk overseeing the management of phone and in-person support to users in the areas of e-mail, directories, standard desktop applications, and applications developed or deployed for the client.
industry
Business Services
experience
5 - 7 years

Washington, DC
Develop and analyze reports and trend results for Consumer Advocacy Escalations and Customer Satisfaction Surveys.
industry
Broadcasting
experience
5 - 7 years

Montgomeryville, PA
Ensure that received orders are update into ERP according to Gemalto Order Entry rules and manage delivery dates with the team to meet customer expectations.
industry
Telecommunications
experience
5 - 7 years

Service Desk Manager

Washington, DC
Provide documentation and training to internal personnel for any changes and/or additions to ticketing system and the call-ticketing system.
industry
Aerospace / Defense
experience
5 - 7 years

Help Desk Manager

Gettysburg, PA
Provide end-user communication for service outages, system upgrades, service improvements, service implementation, and service retirements; report on support and project activities.
industry
Telecommunications
experience
8 - 10 years

Help Desk Manager

Reading, PA
Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate.
industry
Leisure and Travel
experience
5 - 7 years

Washington, DC
You will supervise the performance of the staff and provide expert level ability to plan, implement, and manage all help desk related functions.
industry
Agriculture
experience
8 - 10 years

Newington, VA
Under general supervision, responsible for providing second level telephone support to end-user community on hardware, software and network related problems, questions and/or issues. Troubleshoots determine problems for operating systems, applications and remote access, email and telephone and wireless issues.
industry
Telecommunications
experience
Less than 5 years

Wayne, PA
Monitor case management to ensure requests are prioritized, resolved and documented in a timely manner; provide HelpDesk Level 1 Support to local and remote end-users.
industry
Consulting
experience
5 - 7 years

Baltimore, MD
Monitor the effectiveness of customer service program through audits of train crews and review of all KPIs.
industry
Engineering Services
experience
5 - 7 years

Service Desk Manager

Washington, DC
Responsible for ensuring Operational process and procedures are being followed for designated service lines, taking any needed corrective actions as required.
industry
Government
experience
5 - 7 years

Service Desk Manager

Newington, VA
Responsible for handling higher level technical issues and point person for technical escalation for complex hardware, software and network related problems. Provides training and guidance to less experienced help desk personnel.
industry
Telecommunications
experience
11 - 15 years

Help Desk Manager

Washington, DC
Manage the implementation of an enterprise knowledge base and knowledge management best practices.
industry
Aerospace / Defense
experience
5 - 7 years

Help Desk Manager

Baltimore, MD
The Help Desk Manager SHALL have overall responsibility for the Contractors Help Desk management process, customer support process, and communication of upcoming changes to the EIDM user community.
industry
IT Consulting/Services
experience
5 - 7 years

Help Desk Manager

Washington, DC
This highly visible position is for Help Desk Manager.
industry
IT Consulting/Services
experience
5 - 7 years

Help Desk Manager

Arlington, VA
Provides end-user software troubleshooting and support Participates in the administration of e-mail systems.
industry
Telecommunications
experience
Less than 5 years