Job Market Guide: Customer Service Manager jobs in Baltimore

Competition
High
0.849225
Based on job seekers per open jobs
Desired Skills
Years of Experience
Years of Experience distribution graph for Customer Service Managers in Baltimore. Customer Service Managers in Baltimore have between ${} and ${} years of experience, averaging $${} years of experience.

41 Customer Service Manager jobs in Baltimore

Washington, DC
In this role, you will ability to assemble, advise, evaluate, restructure and coach project/program teams in complex environment.
industry
IT Consulting/Services
experience
11 - 15 years

Help Desk Manager

Reston, VA
In this role, you will manage a team of support personnel who troubleshoot IT issues for 1500 EOIR users.
industry
Business Services
experience
8 - 10 years

$80K - $130K - Philadelphia, PA
The Reps are responsible for sales and customer account administration, and order processing activities; the role is responsible for coaching a team to exceed service KPIs and annual sales targets.
industry
Content Management
experience
8 - 10 years

$50K - $70K - Frederick, MD
In this role, you will be responsible for data entry and gathering of manufacturing and print specifications instructions into the systems used for communication, scheduling, estimates and producing the customer finished product.
industry
Manufacturing / Printing & Paper
experience
5 - 7 years

$50K - $70K - Washington, DC
In this role, you will be responsible for data entry and gathering of manufacturing and print specifications instructions into the systems used for communication, scheduling, estimates and producing the customer finished product.
industry
Manufacturing / Printing & Paper
experience
5 - 7 years

Fort Belvoir, VA
In this role, you will provide Tier I support to customers to include localized troubleshooting of reported computer hardware, software, user environment and operating system issues.
industry
Energy / Oil & Gas
experience
Less than 5 years

Newington, VA
In this role, the selected candidate must have the ability to interpret user comments, identify problems and provide timely resolution, on complex technical issues.
industry
Telecommunications
experience
8 - 10 years

$50K - $70K - Baltimore, MD
In this role, you will be responsible for data entry and gathering of manufacturing and print specifications instructions into the systems used for communication, scheduling, estimates and producing the customer finished product.
industry
Manufacturing / Printing & Paper
experience
5 - 7 years

Mechanicsburg, PA
This key role will develop and document processes and procedures, establish operating controls and metrics, build out a new service oriented team and support deployment and automation capabilities of ITSM solution.
industry
Software
experience
11 - 15 years

$50K - $70K - Harrisburg, PA
In this role, you will be responsible for data entry and gathering of manufacturing and print specifications instructions into the systems used for communication, scheduling, estimates and producing the customer finished product.
industry
Manufacturing / Printing & Paper
experience
5 - 7 years

Service Desk Manager

Washington, DC
In this role, you will establish performance measures, goals and reporting methodologies to measure and improve effectiveness and productivity.
industry
Information Services
experience
11 - 15 years

Washington, DC
In this role, you will have the ability to interface with diverse computer users to successfully complete problem resolutions.
industry
Manufacturing / Diversified
experience
5 - 7 years

Harrisburg, PA
In this role, you will manage the workflow of the customer service function and communicate standards.
industry
Misc. Healthcare
experience
5 - 7 years

Fairfax, VA
In this role, you will be responsible for monitoring and managing customer applications and operational architecture through a 24/7 Operating Center environment to ensure Service Level Agreements are met. The selected candidate will be responsible for the cost, schedule and technical performance of company programs or subsystems of major programs.
industry
Aerospace / Defense
experience
5 - 7 years

$50K - $70K - Winchester, VA
In this role, you will be responsible for data entry and gathering of manufacturing and print specifications instructions into the systems used for communication, scheduling, estimates and producing the customer finished product.
industry
Manufacturing / Printing & Paper
experience
5 - 7 years

Help Desk Manager

Baltimore, MD
The Help Desk Manager will have overall responsibility for the Contractors Help Desk management process, customer support process, and communication of upcoming changes to the EIDM user community.
industry
Business Services
experience
5 - 7 years

Service Desk Manager

Hagerstown, MD
In this role, you will supervise the help desk and technical support operations for a major group, office, Division, or customer.
industry
Telecommunications
experience
5 - 7 years

Help Desk Manager

Gettysburg, PA
In this role, you will coordinate with other teams to ensure activities in Gettysburg/Field Offices/HFDF/Secure sites are properly communicated.
industry
Telecommunications
experience
8 - 10 years

Washington, DC
In this role, the selected candidate will provide Client support via phone, email and system tickets across a broad range of salesforce applications.
industry
Business Services
experience
Less than 5 years

$40K - $50K - King Of Prussia, PA
In this role, you will be managing sales administration activities (as they pertain to customer care and support).
industry
Manufacturing / Diversified
experience
Less than 5 years

Service Desk Manager

Newington, VA
In this role, you will be responsible for opening, tracking and closing trouble tickets that ensures problem ownership and promotes end user satisfaction. Tracks activities of field engineers to who tickets were assigned.
industry
Telecommunications
experience
8 - 10 years

Washington, DC
In this role, the selected candidate will be responsible for management of an IT Service Delivery team to deliver services to Clients as per agreed contract.
industry
IT Consulting/Services
experience
11 - 15 years

Help Desk Manager

Gettysburg, PA
In this role, the selected candidate will ensuring operational tasks are completed (log reviews, backups, ticket reviews, checklists, etc.).
industry
Telecommunications
experience
8 - 10 years

Wayne, PA
In this role, you will evaluates and implements changes to group functions to maximize operational efficiencies. Provides feedback and training as necessary. Conducts performance reviews and manages personnel issues within the team.
industry
Manufacturing / Diversified
experience
5 - 7 years

Service Desk Manager

Hagerstown, MD
In this role, you will be responsible to supervise assigned technical support staff in support of networked and stand-alone computer users and systems.
industry
Telecommunications
experience
5 - 7 years