Job Market Guide: Customer Service Manager jobs in Baltimore

Competition
High
0.714066
Based on job seekers per open jobs
Desired Skills
Years of Experience
Years of Experience distribution graph for Customer Service Managers in Baltimore. Customer Service Managers in Baltimore have between ${} and ${} years of experience, averaging $${} years of experience.

31 Customer Service Manager jobs in Baltimore

Falls Church, VA
Direct and manage customer support employees, maintaining full compliance with all required policy, regulations and directives.
industry
Business Services
experience
11 - 15 years

Washington, DC
Develop and analyze reports and trend results for Consumer Advocacy Escalations and Customer Satisfaction Surveys.
industry
Broadcasting
experience
5 - 7 years

Sterling, VA
Mentoring activities to ensure the development and career progression for Buying Center & Procurement Help Desk staff.
industry
Business Services
experience
5 - 7 years

Service Desk Manager

Washington, DC
Provide documentation and training to internal personnel for any changes and/or additions to ticketing system and the call-ticketing system.
industry
Aerospace / Defense
experience
5 - 7 years

Chantilly, VA
Provide the highest level of support to clients by resolving service requests that have been escalated by lower tiers.
industry
Business Services
experience
5 - 7 years

Baltimore, MD
Work closely with designated sales teams to ensure understanding of customer needs and drive quality interactions and sales outcomes; leveraging the Value Selling Process.
industry
IT Consulting/Services
experience
15+ years

Newington, VA
Under general supervision, responsible for providing second level telephone support to end-user community on hardware, software and network related problems, questions and/or issues. Troubleshoots determine problems for operating systems, applications and remote access, email and telephone and wireless issues.
industry
Telecommunications
experience
Less than 5 years

Philadelphia, PA
Work closely with designated sales teams to ensure understanding of customer needs and drive quality interactions and sales outcomes; leveraging the Value Selling Process.
industry
IT Consulting/Services
experience
15+ years

Washington, DC
The Customer Service Manager has experience in planning, implementing, and managing customer service systems.
industry
Business Services
experience
5 - 7 years

Help Desk Manager

Washington, DC
Manage the implementation of an enterprise knowledge base and knowledge management best practices.
industry
Aerospace / Defense
experience
5 - 7 years

McLean, VA
Participate in activities relating to contingency planning, business continuity management and IT disaster recovery in coordination with relevant Aireon functional and third party managers.
industry
Telecommunications
experience
8 - 10 years

Help Desk Manager

Washington, DC
Assists customers experiencing problems with IT resources, or requesting new services.
industry
Business Services
experience
8 - 10 years

Service Desk Manager

Annapolis, MD
Supervises assigned staff, which may include subordinate supervisors, in support of networked and stand-alone computer users and systems.
industry
IT Consulting/Services
experience
8 - 10 years

Exton, PA
Review of orders received against quotes, proposals, existing agreements, contracts and/or company standards, ensure accuracy of order; order tracking, working with operations to ensure customer dates are met.
industry
Business Services
experience
Less than 5 years

Washington, DC
Develops an effective and workable framework for managing and improving customer support in the organization. Advises management on situations that may require additional client support or escalation.
industry
Aerospace / Defense
experience
11 - 15 years

Service Desk Manager

Washington, DC
Demonstrated ability to assess project risk or items in jeopardy and craft a remediation plan that assigns responsibility for improvement.
industry
Business Services
experience
11 - 15 years

Vienna, VA
Work closely with designated sales teams to ensure understanding of customer needs and drive quality interactions and sales outcomes; leveraging the Value Selling Process.
industry
IT Consulting/Services
experience
15+ years

Falls Church, VA
Act as a Point of Contact ( POC ) for questions or difficulties that arise related to the contract, interfacing with the CO, COTR, and Government leadership on a daily basis.
industry
Industrial Equipment & Supply
experience
8 - 10 years

Help Desk Manager

Baltimore, MD
The Help Desk Manager shall have overall responsibility for the Contractor's Help Desk management process, customer support process, and communication of upcoming changes to the EIDM user community.
industry
IT Consulting/Services
experience
5 - 7 years

Washington, DC
Manage a call tracking system which includes computer software and written trouble tickets.
industry
IT Consulting/Services
experience
8 - 10 years

Help Desk Manager

Washington, DC
This highly visible position is for Help Desk Manager.
industry
IT Consulting/Services
experience
5 - 7 years

New Castle, DE
Monitor appropriate metrics ensuring overall operating efficiency; serve as the point of escalation for staff members and internal and external clients.
industry
Financial Services
experience
8 - 10 years