Ensure Dispatch department assigns will-call and same day trips to available and appropriate vehicles in order to ensure on-time performance, minimize wait and ride times and to maintain system productivity.
Manage the day-to-day activities of or Relationship Managers (RMs) to drive sales growth, including: managing sales interactions, sales processes, outbound calling, sales deepening and Preferred Reward and Small Business results.
In this role, you will focus the majority of their time deepening relationships by connecting customers to sales specialists and offering appropriate financial solutions and services to both individual and small business clients.
Leads, coaches and executes a proactive client experience within an omni channel environment. Coaches team to effectively provide solutions and advice to improve client financial well-being. Leads effective problem resolution.
The Business Center Manager is responsible for managing the overall operations at a low-volume center, including supervision of team members and the administration of center sales performance, profitability and customer experience objectives.
Execute all aspects of data center operations including the operation, maintenance and repair of all mission critical equipment and systems supporting a 24x7 data center operation to achieve 100% uptime and 100% compliance with all customer SLAs.
Ensure that existing and new cloud environments meet security policy and integrate with existing security shared services, e.g. continuous network and application vulnerability scanning, SIEM/CSOC, federation, two-factor authentication.
Conducts production status meetings and is responsible for project tracking and analysis. Ensures adherence to quality standards and reviews project deliverable as part of change management strategy. Manages the integration of vendor tasks and reviews vendor deliverable.
The Call Center Training Manager shall work closely with the other MACS-OCC managers to ensure staffs are well trained and shall continually assess any needed skills or deficiencies in the work performed by the MACS-OCC staff, and shall be responsive to the client.
Maintains knowledge of specific technical specialisms, provides detailed advice regarding their application and executes specialised tasks. The specialism can be any area of information or communication technology, technique, method, product or application area.
Participate in a team approach to patient care, being cognizant of and responsive to the needs of patients and all Center staff;participate in annual budget preparation process and operate within approved budget.