This position requires interaction with executives and other personnel throughout the organization, an understanding of business across the enterprise, and a focus on strong leadership, critical thinking, effective facilitation and influencing.
Defines, launches, and drives mission-critical strategic and operational initiatives in core non-technical programs. Creates a method of change management including ownership of a documentation library, communication plans, process training, etc
Launching the vision, product strategy and road map for our products and working with key stakeholders in the company to deliver on that vision, e.g. sales, partner team, international site leaders, etc.
Builds and manages cross-functional teams around project-based contracts. Performs supervisory functions, including but not limited to, making employment decisions regarding hiring, promoting, demoting and terminating, conducting performance appraisals and coaching and developing associates.
In this role, the selected candidate will work with program management and the Regions to define the go-to-market strategy, helping them understand the product positioning, key benefits, and target customer.
Collaborates with senior and executive leaders to identify the education and skills gap between the work that is required by the business and the performance of that work by the employees. Directs the development of curriculum, implement a skills management and competency/proficiency development process, prioritizes skills training and development imperatives, using a strategic approach, supervise development of specific courseware to address skill gaps for field operations and business office employees.
Plans, organizes, and controls an assigned product line from conceptual stages through product life cycles to optimize profit and meet marketing, financial, and corporate growth objectives by performing the following duties.
Create and execute lifecycle management plans to ensure that the following services are high performing, supported, secure and efficiently operating: systems administration; cloud technologies, data center operations; systems project delivery; high availability, up-time; and Tier 3 support.
Support typically includes but is not limited to coordinating CACI and/or subcontractor support of forensic collection activities; scanning/coding efforts; setting up Relativity workspaces; overseeing user accounts, data loads, productions and overall user support; training; and trial support.