Provide feedback to management regarding necessary changes and updates including policies, upgrades and customer care issues.Analyze available metrics, reports and other information to identify trends and needs.
Direct on - site support as requested by customer, site manager or program management. Manage and track multiple engineering and logistics support activities, providing periodic status to Customer and Program Management.
Constructs and drives continuous improvement initiatives of DevOps practices to streamline and improve processes throughout the software development and test life cycle including SCM & build, code review, deployment & release. automation.
Responsible with providing leadership to the service management team responsible for overall management for the I.T. Outsource contract to ensure financial, contractual and technical requirements are aligned and achieved.
Responsible for a portfolio of accounts and provides leadership to a portion of the Anti-Piracy Client Services team, serving as a subject matter expert on MarkMonitors Anti-Piracy Protection solutions.
The category manager will be responsible for supporting the snr manager, marketing & creative services, in developing long term strategic category plans for a range of marketing sub-categories which align with the respective segment marketing groups goals and objectives.
As a Program Manager, you will be the key leader of the TCH Service-Now System Administration, Support & Development groups with the opportunity and responsibility to design and develop these solutions to be the best implementation the industry.