Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback to aid in design changes including customer feature requests to product managers.
Work on a team of highly skilled software engineers to build cutting-edge software applications focused on the AV industry. Participate in early technology research and product development. C#.NET experience is required. Xamarin experience is a plus.
Engages with customers and prospects to pass product knowledge while collecting and documenting customer requirements, product bugs, presenting those to internal Engineering and Program (Project) Management stakeholders.
The ideal candidate will thrive on troubleshooting software problems, designing creative solutions, developing and supporting board support packages and device drivers, and enjoy learning new technology.
As part of a complex team, operates and maintains telemetry processing and related equipment. Assists in creation and modification of standard operating procedures (SOP) related to telemetry processing and related equipment. Familiarization with Mission Control Room (MCR) and Mission Preparation Area (MPA) systems and sub systems for mission support and troubleshooting desired.
Provide training, as requested, to customer personnel. In addition, the Avionics Mission System Field Engineer must have knowledge of network systems configuration; familiarity with Ethernet network protocols, directing network systems installation; defining, documenting, and enforcing system standards.