Job Market Guide: Technical Support Analyst jobs in Austin

Competition
Desired Skills
Years of Experience
Years of Experience distribution graph for Technical Support Analysts in Austin. Technical Support Analysts in Austin have between ${} and ${} years of experience, averaging $${} years of experience.

24 Technical Support Analyst jobs in Austin

Austin, TX
Provide assistance to customers, consultants and partners on the usage of Mitratech products through our customer support portal, email, chat and phone.
industry
Business Services
experience
Less than 5 years

Austin, TX
Analyze software and system configurations to identify and diagnose customer-reported issues and recommend corrective actions.
industry
Information Services
experience
Less than 5 years

Austin, TX
Respond to customer support line and customer e-mail in a timely manner while building rapport with the customer in a professional manner.
industry
Business Services
experience
Not Specified

Austin, TX
Provide timely and effective resolution to support requests based on internal and external service level agreements (sla).
industry
Business Services
experience
5 - 7 years

Austin, TX
Ensure client support and satisfaction at a professional level with minimal supervision, answer questions and resolve client issues relating to products and services.
industry
Software
experience
5 - 7 years

San Antonio, TX
Analyze, isolate, and resolve network problems. This includes but is not limited to technical, procedural, operational, and functional issues .
industry
IT Consulting/Services
experience
8 - 10 years

Austin, TX
Most importantly, youll use your understanding of technology and communication devices to effortlessly troubleshoot issues with customers equipment and exhibit possibilities to subscribers.
industry
Telecommunications
experience
Not Specified

Austin, TX
Provide remote technical support to customers calling for various technical issues; provide on-site technical support to customers as needed.
industry
IT Consulting/Services
experience
Less than 5 years

Austin, TX
Achieve individual and team performance goals related to customer satisfaction, customer retention, and profitable company growth.
industry
Networks
experience
Not Specified

San Antonio, TX
Work with software vendors and Application Development to identify and resolve system issues affecting business processes. Creates the IT Customer Support plan for new functionality impacting assigned applications.
industry
Business Services
experience
Less than 5 years

Austin, TX
You will build system security tools including writing web security firewall rules and build big data analytics tools.
industry
Security Services
experience
Less than 5 years

Austin, TX
Ensuring full understanding of each issue, including its impact on the customer & configuration details and attempting to reproduce the reported issues.
industry
Information Services
experience
Less than 5 years

San Antonio, TX
Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management.
industry
Networks
experience
8 - 10 years

$40K - San Antonio, TX
Ability to engage with providers in a positive manner and ability to interact with people effectively; knowledge of various software programs such as Microsoft Word and Excel (Entering and updating data in spreadsheet).
industry
Healthcare IT
experience
Less than 5 years

Austin, TX
The individual we're seeking should have a very strong technical background and be very keen in troubleshooting issues. Normal operations require managing critical issues, regularly communicating with customers, training on product features and providing on call support.
industry
IT Consulting/Services
experience
5 - 7 years

San Antonio, TX
Analyze, isolate, and resolve network problems. This includes but is not limited to technical, procedural, operational, and functional issues.
industry
IT Consulting/Services
experience
5 - 7 years

Austin, TX
Assists in the creation and maintenance of technical resource documents and other operational duties within the department.
industry
Business Intelligence
experience
Not Specified

Austin, TX
Provide first level support to partners and customers.
industry
Business Services
experience
5 - 7 years

Austin, TX
Collaborate and consult with select server and desktop clients to implement successful launches, and to resolve highly complex technical issues associated with deployment.
industry
Software
experience
Less than 5 years

Austin, TX
Collaborate with multiple tiers of support, act as an escalation point, and investigate complex/corner issues including advanced network/firewall/proxy configurations, debugging complex desktop environments and system registries, and SSO configurations.
industry
Information Services
experience
Less than 5 years

San Antonio, TX
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.
industry
Networks
experience
8 - 10 years

Austin, TX
Document, Escalate and Follow Through with Undesirable Product Conditions and/or Issues; create, Revise and Publish internal and public facing Product Solutions.
industry
Security
experience
Not Specified

Sales Support Analyst

Round Rock, TX
You will actively engage in platform testing and code release activities secondary to page maintenance and customer relationship activities.
industry
Software
experience
5 - 7 years

Austin, TX
Provide timely and effective resolution to support requests based on internal and external service level agreements (sla.
industry
Business Services
experience
5 - 7 years