In this role, you will be understanding of production chemical applications for the following products: paraffin, asphaltene, scale, corrosion inhibitors, emulsion breakers, foamers, biocides, and H2S scavengers.
The Fanatical Support for AWS Support Engineering team works primarily to enable our Support teams to create great customer outcomes. In this role, you will focus on collaborating with our Support team to provide the tooling and knowledge to help scale their effectiveness.
In this role, the selected candidate will provide tier 3 support for client systems including desktops, laptops, check endorsers, check printers, receipt printers, terminal servers, scanners, general printers, multifunction printers and kiosk systems.
As a Systems Engineer I, you will support advanced research and development projects and technologies covering a wide range of job functions. These technologies include but are not limited to advanced robotics, automation, camera systems, networking, prototyping, and more. You will assist in testing these technologies within the Amazon infrastructure platforms and you will assist in troubleshooting complex issues.
The candidate will acquire sufficient knowledge of assigned systems to solve complex problems; adhere to procedures for change control; and participate as a technical advisor on corporate project teams when necessary.
In this role, the selected candidate will support internal and external customers on multiple platforms; automate infrastructure and application deployment for Rackspace customers on AWS and Rackspace infrastructure.
In this role, the selected candidate will troubleshoot issues through reproducing the problem and determine resolution; assist other members of the support team with technical issues and act as escalation point for issues that fall outside of scope for tier 1 and tier 2 engineers.
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$100K to $106K -San Antonio, TX
This position is responsible for providing technical support to internal and external customers to resolve Technical Incidence and answer questions regarding proprietary software and hardware. The person in this role will play a key role in managing, resolving, and facilitating resolution with Clients products of one or more of the following automated dispensing Platforms Pyxis MedStation 3500/4000, CIISafe and Supply.