Searching for an Product Marketing Specialist to serve as a technical and marketing expert that develops and conveys detailed technical information with key customers, field sales, partners, engineering and marketing.
As a member of the team with a focus on automation, you'll be a part of Intellectual Property Operations' effort to bring innovative and scalable technical solutions to an area of ever-growing importance to Facebook's business.
The main responsibility of the CSS Inside Sales Rep will be to sell products and solutions that address a wide range of end user system needs as well as establishing and enhancing prospective and present customer relationships by partnering with both sales account managers to provide the best possible end user solutions.
In this role, the candidate will act as a Sales Helpdesk and triage requests from Sales to identify real issues requiring Product or Engineering attention and filter out issues that are expected behavior or user error.
In this position, you will be responsible to drive inbound and outbound calls, emails, and web interface to focus on maintaining and expanding business relationships/market share with existing and new customers.
The Operations Specialist will work closely with our Branch Manager and/or the Fleet Manager, other operations team members as well as the sales team and a vendor base to learn foundations of our business in many areas.
In this role, the selected candidate will coordinate with user community representatives, throughout all phases of development, concerning requirements definition, clarification, prioritization, and alternatives.
In this role, the candidate will participate in product trainings and roll-outs for Sales, and partner with Sales Training to update existing trainings and develop new trainings as our products continue to evolve.
The marketing operations specialist creates scalable processes that support best practices for demand generation and database management, and reports on marketing team performance to a variety of stakeholders.