Partner with Product Architects, Engineers, and development teams to ensure process and system designs are in synch with product specifications; work with necessary Finance & Billing functions to ensure monthly customer usage data is correctly invoiced on time.
As an Operations Engineer, you will be a member of the team responsible for fostering a DevOps culture throughout the organization. This includes ensuring product reliability, building environment automation, and enabling engineering best practices. As stewards of our infrastructure, Operations Engineers are tasked with managing and improving our application environments to ensure world class levels of availability and reliability for our customers.
This position will participate in the installation, configuration, test, documentation, maintenance, administration, and operation of computer networks and related computing environments including computer and network hardware, systems software, applications software, and all configurations.
The Test Environment Management Services Distributed team provides test configuration, data staging, deployment and environment / infrastructure support services to distributed test environments in the Core Technology Services organization.
Ability to troubleshoot issues in a complex, multi-tier architecture. We are looking for an individual that wants to be part of our infrastructure/development process and able to provide input on the future execution of environments with a strong emphasis on security, scalability and resiliency.
Interact with clients to provide hardware sizing, installations, upgrades, performance tuning / health checks as well as pre-sales support, post go-live production maintenance and solution process improvement.
Monitoring of health and performance for critical production servers to ensure the meeting of uptime and performance SLAs; Maintain relationships with Network and Information Security to ensure compliance of corporate security policies while enabling a great customer experience.