Collaborate with business teams and platform leads to develop business process and system roadmaps. Roadmap needs to be built on detailed understanding of the business functions, .Processes, and overall business strategies
The role requires working knowledge of production support processes such as incident/change/problem management, call triaging, escalation procedures and such. The role will also demand the ability to write and maintain scripts to monitor system activity including application smoke test activities during pre and post production implementations.
Confers with business customers and trading partners involved to analyze current operational procedures, identify problems, and learn specific input and output requirements, such as forms of data input, how data is to be summarized, and formats for interface files.
Work daily with Production Supervisors and Managers for optimal efficiency, meeting the needs of internal and external customers; establish and manage daily, weekly, and monthly production workflows for the Billing & Payments system and deliver goals and objectives.
Understand and be able to document and demonstrate financial flows while understanding the accounting and Tax treatment for each of them; apply experience and knowledge to design system solution to match these requirements.
Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management.
The Systems Analyst III is directly involved in conducting analysis, understanding data and integrations, creating functional, process and business requirements, as well as documenting and testing of new and existing systems.