This includes providing structured follow-up training to all new employees within the region. This position works closely with all branches within the region to ensure policies and procedures are consistently followed.
Provides Project Management expertise in project planning, execution, and monitoring. Oversees and manages the operational aspects of assigned projects and maintains a project management framework that enables a project core team to successfully execute projects.
The FMOM is responsible for bringing a data-driven approach to planning for sales strategies and tactics for supporting the salespeople with plays and events to effectively connect with their customers and build a healthy pipeline.
Utilizes all aspects of ETA: Monitors tasks and works with planner to make needed adjustments; prepares monthly work schedule; monitors employee status all during the day; monitors employee performance reports.
Responsible for planning leading, organizing and motivating project teams to achieve a high level of performance and quality in delivering customer focused projects based on the Predix Industrial Internet platform.
Embed yourself with Support leadership, Support Rackers, Sales Rackers, AWS Solution Architects, and other Fanatical Support for AWS teams to understand how they work, the customers support experience, and how we can improve it.
Continuously leverages intermediate data-driven problem solving techniques and analytical rigor to understand and report on key performance indicators. Generates meaningful insights to inform experience improvements.