The successful candidate will be responsible for providing Tier II operational support for Windstream's broadband customers; the position will also generally interface via phone, chat, and trouble ticketing systems with Windstream technicians and front-line technical service representatives.
In this role, you will be responsible for providing data to support customers. The selected candidate will utilize an automated ticketing and order provisioning systems to record and track resolution of customer issues.
The Target Digital Network Analyst has an understanding the principles and methods of exploiting foreign communications and communication systems to identify, collect, analyze process and disseminate information in accordance with established requirements and priorities.
The Target Digital Network Analyst conducts advanced analysis of collection and open-source data to ensure target continuity, to profile targets and their activities, and develop techniques to gain ore target information.