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$80K to $100K -Columbia, SC
In this role, the selected candidate will diagnose, isolate, and debug software problems and perform problem resolution. Identify issues that the vendor is responsible for and refer those issues appropriately.
The candidate will work on Fort Gordon, which is located near Augusta and Evans, Georgia. This area boasts a low-cost of living, great schools, beautiful weather, and multiple outdoor activities. Additionally, Augusta is Georgias second oldest and second largest city that hosts the annual Masters Golf Tournament.
In this role, you will be responsible for managing product configurations and developing customizations using the Atlassian suite which is in use by the state team for issue/requirements definition and tracking to support Agile development as well as requirements traceability.
In this role, the selected candidate will serve as a liaison between customers and peer engineering teams, communicating current and future capabilities, engineering for customer requirements and mitigating possible operational issues that may affect effective customer support.
Provide support for implementation, troubleshooting and maintenance of IT systems. Provide support to IT systems including: day-to-day operations, monitoring and problem resolution for all of the client problems.