In this role, the selected candidate will serve our customers by identifying their needs; engineering adaptations of products, equipment, and services. Train our customers in formal and informal settings on how to best promote, sell and apply our products.
In this role, you will providing technical support responding to case service levels, effectively troubleshooting software issues, providing issue resolution, and customer notification. Recreates customer issues & escalates to appropriate level.
In this role, you will provide support not only for your internal team, but also for the customers your product serves as it relates to technical support; communicate issues and solutions with clarity and confidence to all stakeholders.
In this role, you will be responsible to
Collaborate with key stakeholders to gather and develop requirements. Requirements, assessment, and solution recommendation that meet business needs in alignment with ADP standards and strategic direction. Research, recommend, and introduce new technologies and new uses of existing technologies with IT Architecture Service Management.
In this role, you will be a partner with internal clients and vendors, leading communications between developers and the business, including open issues, project prioritization, issue resolutions, and feature requests.