Focuses on Automation within service management. Provide thought leadership automation strategy, but also have deep knowledge of and hands-on experience with languages and scripting required to enable automation within our solutions.
Experience in (a) defining solution architecture in projects, one of them should be a large project/program, (b) defining solution architecture for given business context and requirements, reviewing solution architecture, evaluating solution options (build, buy, reuse, re-engineer, migrate), evaluating technologies and COTS products (business applications), and defining implementation plan and roadmap.
The SME will need to understand available options, technologies and the customer processes required to implement offsite storage solutions, digital imaging solutions, moving services, and media restoration solutions, based on library requirements.
Experience in Business solutions based on established middleware technologies on IBM/Microsoft/Oracle stack, Business process modelling, Service Gateway, Industry specific Data Model, Conducting performance & security reviews.