In this role, the selected candidate must have an extensive knowledge and experience of ITSM Processes and their Implementation; must have comprehensive understanding of Gold Standard Framework and Project Management Framework; must have extensive knowledge and experience of managing account profit and loss statement.
In this role, you will work with facility GM, VP of Sales, VP of Operations, and Corporate Director of CS to implement and align CS initiatives with plant operational goals & WSPG Growth Pillar support and drive & CEO reinforcement activities.
In this role, you will provides direction to include staff development and training, delegation, project and resources control, teamwork coordination and constructive feedback as it pertains to individual, team or overall performance.
In this role, you will be responsible for and conducts the Quarterly Service Review with the Customer. Responsible for statistical analysis and trending in conjunction with the proactive services and Quarterly Service Review.