This role acts as a consultative liaison with the business to define business requirements and solution them appropriately, primarily in the areas of finance and controlling. The person in this role must be able to lead and execute small to medium size break/fix and improvement projects with minimal supervision.
Support short and long term operational / strategic business activities - by developing, enhancing and maintaining operational information and models. They also develop and implement effective / strategic business solutions through research and analysis of data and business processes.
Previous experience with customer enrollment data and workflows including the acceptance and processing of enrollment files from the NY State of Health, Maximus and Dept of Social Services (Roster processing).
Serves as technical and subject matter expert for initiatives involving the end to end life cycle of customer touch points, including web, phone/IVR, social media and traditional correspondence channels.
Leads, supports and facilitates requirements and design sessions. Documents business and functional specifications used for software design and development including software traceability matrices and use case diagrams.
Improving existing work or author original analysis that advance our ability to: Interpret results, deliver more effective predictive models, address previously undiscovered challenges that reduce our ability to deliver outcomes that exceed client expectations.
Provide updates to management regarding budget to actual, informing them of deviations and opportunities. Provide management with economic impact and compliance issues surrounding key business decisions and/or deals.
The Business Analyst (BA) defines systems scope and objectives by working with business representatives to elicit requirements and by applying their knowledge of business processes, industry practices and relevant technology.