In this role, the selected candidate will provide technical support to clients regarding the resolution of product hardware, software and operating system issues via phone or remote access for all supported applications or products.
In this role, you will be receiving, prioritizing, documenting and actively resolving end user support requests/issues. Problem resolution may involve the use of diagnostics and support request tracking tools, as well as require that the individual give hands-on help at various technical levels.
Performing the set up and programming of all control and data acquisition systems as well as the selection, placement, and operation of all instrumentation, signal conditioning, and data acquisition systems.
This position will support customers on the ADOT's network; fix computer related problems; troubleshoot network, software, and hardware problems; research and implement potential solutions; install and configure PC hardware, software, and other peripherals and assist with assigned project tasks; requires statewide travel.
The Customer Care Technical Analyst installs, troubleshoots, and supports hardware, application servers, databases, and application software for assigned products for both external and internal systems.
In this role, you will be responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
The candidate should have a broad understanding of supply chain and PDM and will be able to provide solution to business process and requirements in terms of new design, configuration and business process change for implementation and/or extending of existing applications and will be able to lead IT process improvement initiatives.