This position will direct and provide leadership to a team of client technology engineers that supports a multi-facility healthcare organization. Manages all activities of the team with responsibility for results in terms of service level attainment, performance standards, customer satisfaction, employee knowledge and retention, cost minimization, and process improvement.
As part of the Strategic Business Development team, this role will work with firms whose influence stretches broadly across the company AS business, either through a significant geographic footprint or through products and services utilized by other advisors.
Responsible for coordinating and managing cross-departmental business unit interactions when resolving complex multi-service issues which includes providing written updates on the issue resolution progress to ADP clients and ADP associates.
Responsible for successful sales execution within a defined region, are at the forefront of the clients sales initiatives and will be part of an integrated sales and services team approach focused on continuing high-growth success.
The manager of end user services will manage a group of project asscocites responsible for the field services component of m&a onboarding activity, internal facilities projects, and other department project duties as assigned.
Develop a project management infrastructure and provide ongoing project management support for a broad and diverse set of deliverables associated with the Strategic Business Development team and its clients.
As the lead interface between plan sponsor and Schwab, the Client Service Manager will be accountable for client satisfaction, delivering value to clients by broadening Schwab's relationships with plan sponsors and plan participants.
As a Relationship Manager, you will effectively coordinate with Service, Marketing and other sales representatives as you anticipate client issues and problems and proactively take necessary steps to prevent such problems from occurring.