Responsible for quality compliance, accuracy and customer service standards. Reviews files completed by Central Baggage representatives to ensure customer complaints are being resolved and the voice of the company is being conveyed.
The Quality Assurance Analyst is responsible for developing manual and automated test plans, regression tests, load tests, integration tests, as well as employing issue resolution tracking and reporting for Court Technology Services projects.
In this role, you will be responsible for testing the database logic, quality, performance, workflows and reports ensuring they meet the business requirements and acceptance criteria prior to release and after release into user facing environments.
In this role, you will be responsible for conducting formal (classroom) training and informal (inservice, one-on-one, team meeting) training to Physician Business Services personnel in the usage of application systems and processes surrounding the system usage.
In this role, the selected candidate will manage assigned projects in designated area of responsibility by prioritizing tasks and adhering to deadlines to meet department objectives and individual performance metrics.
In this role, the selected candidate will define the To-be state of business process and workflow as expected by customer (user and IT teams) along with thought leadership inputs, refinements and improvements which will help the customer to achieve objectives faster and in efficient manner.
In this role, the selected candidate will build and enhance individual development and skill-set by seeking educational opportunities, participating in available training and researching innovative technology and methodologies to provide strong departmental support.