In this role, you will be responsible for all aspects of quality client service. Responds to client inquiries and concerns and assists client with timely resolution of problems. Ensures that the client receives full value from the Major Markets product. Proactively ensures ongoing client satisfaction and high client retention.
Work with direction to resolve issues and provide solutions; creative solutions must be reviewed by Manager/Director Leverage deep understanding of ADP's products and services to provide solutions to clients' issues and questions, exceeding clients' expectations and ensuring that clients understand the value of our products.
Conducts needs and trend analysis by interpreting account operations data, evaluating business processes, and analyzing key performance indicators to gauge impact on client satisfaction and determine necessary components to establish results focused account plans.
The Client Care Analyst (CCA) acts as an expert point of contact for difficult customer service issues that require further assistance for resolution. The CCA works directly with the customer and the forwarding department in order to gather all of the necessary information to determine an appropriate resolution to the issue.
You will also be required to demonstrate technical expertise, strong revenue results and asset growth in investments and fiduciary products, and strong interpersonal skills as well as provide exceptional client service.