Provide problem resolution of customer issues reported via the IT Service Desk System in compliance with applicable SLA. (Service Level Agreement); provide support to junior staff members who cannot find resolutions to open issues.
Conduct research, elicit and document business requirements from key stakeholders by using interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process descriptions, use cases, scenarios, event lists, business analysis, competitive product analysis, task and workflow analysis, and/or viewpoints.
Perform periodic infrastructure and application security assessments of routine to moderate complexity and reviews for evidence of vulnerability or compromise and assists in or facilitates the implementation of resolution.
Conduct basic HR systems configuration, generate monthly metrics, provide analysis and interpretation of report data, analyze into root cause of problems and collaborate with HR team members to implement solutions.
Work with business process owners and customers to analyze and solve business problems. Works on complex and high impact issues. Understands business objectives and problems, identifies alternative solutions, performs feasibility studies, cost/benefit analysis and suggests the best course of action.
As a MIS Reporting Analyst, you will be part of a team responsible for development and production of key financial and operating metrics for Consumer & Community Banking FCD (Fraud, Claims & Dispute) group.
The Business Engagement Analyst will be highly engaged in various projects that consist of bridging business needs and IT solutions; perform business analysis for IT requests and document business and functional requirements.
In this role, you will be responsible for
accepting or coordinating acceptance of completed user stories on behalf of users. Collaborating with project leadership and team members to ensure clarity of requirements.
This position work closely with the regional sales managers and other internal departments such as marketing, alliances, billing, operations, and technology to assist the sales team in meeting their sales objectives.