Create and maintain positive customer relationships at the local level by visiting franchise offices and restaurant operators on a regular basis to proactively address concerns and gather feedback for continued service improvements.
Assist and advise Business Partners at all levels from Senior Management to end - users on Information Management policy, process, procedures and compliance; and use critical thinking and analysis to craft options and provide recommendations.
Work with representatives from designated lines of business to identify opportunities to change or enhance existing complaint identification & escalation strategies based on policy, procedure, regulatory changes as well as performance opportunities identified through the quality process.
Coordinating the annual divisional financial forecasting process and quarterly business reviews, including providing required divisional financial information to the enterprise related to P&L, balance sheet, cash flow, capital expenditure, and associate forecasts.
In this role, you will be responsible for
accepting or coordinating acceptance of completed user stories on behalf of users. Collaborating with project leadership and team members to ensure clarity of requirements.
The Application Solutions Analyst makes use of a moderate depth of knowledge across business areas and applications to successfully deliver innovative solutions including major system implementations and enhancements, application system interfaces, functions, and features.
Conduct basic HR systems configuration, generate monthly metrics, provide analysis and interpretation of report data, analyze into root cause of problems and collaborate with HR team members to implement solutions.