Referring to Jobs’ time at NeXT Computer Corporation, where he served as president and CEO, an attendee asked him, “What’s the most important thing that you personally learned at Apple that you’re doing at NeXT?”
“I’m not sure I learned this when I was at Apple, but I learned it based on the data when I was at Apple. Uh, and that is, I now take a longer-term view on people. In other words, when I see something not being done right, my first reaction isn’t to go fix it. Um, it’s to say, ‘we’re building a team here and we’re gonna do great stuff for the next decade, not just the next year. And so, what do I need to do to help so that the person that’s screwing up learns?’ versus, ‘how do I fix the problem?'”
“And uh, that’s painful sometimes…and I still have that first instinct to go fix the problem, but, that’s, taking a longer-term view on people is probably the biggest thing that’s changed…and then, I don’t know, maybe…part of that’s biological.”
There you have it, folks— in a nutshell, Jobs shows why it’s important not to give up hope on those you work with. By essentially saying that he took more of a hands-off approach to solving immediate workplace issues at hand, he shows why it’s more crucial to keep the big picture in mind. After all, investing in employees’ knowledge is one way that employers and management can ultimately set a company up for a greater shot at success. Watch the clip below.