New data from JD Power breaks down the best airports all across America, based on size — more specifically, “mega,” “large” and “medium” ones. But while “overall passenger satisfaction” is the highest it’s ever been at 761 points out of 1000 (this is the 13th edition of the study), airports in Las Vegas, Orange County, and Buffalo took the cake in each category.
In terms of how the research was carried out, the methodology is pretty detailed, but keep in mind that 40,183 North American respondents who’ve flown within the last three months weighed in.
The airports were reportedly assessed in terms of “six factors (in order of importance): terminal facilities; airport accessibility; security check; baggage claim; check-in/baggage check; and food, beverage and retail.” Each ranking is also out of 1000 points.
The five best “mega airports”
Have you been to any of these on a business trip, with friends, or with family?
1) Las Vegas McCarran International Airport (tie, 781 points)
1) Orlando International Airport (tie, 781 points)
3) Detroit Metropolitan Wayne County Airport (775 points)
4) Denver International Airport (771 points)
5) Dallas/Fort Worth International Airport (770 points)
The five best “large airports”
1) John Wayne Airport, Orange County (815 points)
2) Dallas Love Field (810 points)
3) Portland (Ore.) International Airport (804 points)
4) Nashville International Airport (802 points)
5) Tampa International Airport (799 points)
The five best “medium airports”
1) Buffalo Niagara International Airport (814 points)
2) Indianapolis International Airport (811 points)
3) Southwest Florida International Airport (810 points)
4) Sacramento International Airport (805 points)
5) Cincinnati/Northern Kentucky International Airport (804 points)
Michael Taylor, Travel Practice Lead at J.D. Power, commented on the research in a statement:
“North America airports have been doing a tremendous job managing passenger volume, adding amenities, and keeping travelers moving despite some noteworthy challenges, but they will be put to the true test over the next few years … Several multi-billion-dollar airport construction projects — such as those in Boston, Los Angeles, and Chicago — are reaching phases in which passenger disruption and increased traffic will be incredibly hard to avoid. How well these rapidly expanding airports manage throughout these infrastructure projects will provide valuable insight into what’s in store on a nationwide basis,” he said.