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Macy's South Coast Plaza, Costa Mesa, CA: Assistant ...

Hiring Company Industry: Retail / Diversified
Number of Employees: 1 - 100 Employees
Total Compensation: Doe (depends on experience)
     - Base Salary: Doe (depends on experience)
Location: Costa Mesa, CA
Position Filled


As an Assistant Store Manager, you will drive sales and selling with a focus on My Macys.  You will direct all activities related to selling & service, merchandising, sales promotion, store maintenance, expense management, shortage prevention and sales support functions for a multi-million dollar portion of the store, as well as assisting the Store Manager in the store-wide execution of these activities.  You will be responsible for the training, coaching and the development of a team of Executives.  This position leads to a Store Manager or District Merchant position.

Key Accountabilities:


    • Drive and exceed sales goals by developing & executing strategies; determine business-driving opportunities

    • Lead the push toward selling through coaching, follow-up and recognition

    • Ensure Executive team adheres to report processes; support action plans focusing on deficient areas

    • Support the My Macys process by communicating merchandise needs to District Merchant and Planning team

    • Ensure merchandise presentation, sales and event set-up, sizing, pricing and signing standards through direction of Executive team

    • Ensure consistent attendance among staff and compliance during weekend hours

    • Coach Executive team to motivate Associates to solicit our Star Rewards Program by reinforcing the benefits of new accounts

    • Take a leadership role in delivery of all Company initiatives; clearly communicate objectives and priorities to team

    • Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented

  • Assume total store leadership in absence of Store Manager and partner in the strategic planning of short and long term goals


    • Coach Associates and Executives to consistently deliver selling behaviors resulting in high customer engagement

    • Coach Sales Managers to actively coach their Associates utilizing the weekly Associate Scorecard metrics and engaging with Associates through formal & informal observations by focusing on selling behaviors

    • Review and utilize all scorecards, including Selling Area Scorecard, and Associate observations; provide feedback to Sales Managers and identify areas of opportunity

    • Celebrate and recognize selling successes and coach Associates and Executives to improve selling performance

    • Ensure executive presence and appropriate coverage throughout the store

  • Maintain high customer readiness standards; deliver a clean, neat and easy to shop store environment


    • Recruit and select a team of qualified selling focused Executives; build a bench for future advancements & promotions

    • Ensure all required Associate & Executive training is conducted on a timely basis; ensure assigned mentors engage with new hires

    • Build a recognition culture by executing the Macys recognition program through energizing, engaging storewide rallies

    • Actively fill open positions prioritizing internal Associates in Commission, Specialist and High Level selling areas

    • Ensure Sales Managers are conducting weekly meetings with Sales Associates

    • Conduct ongoing Talent Analysis of Associates and Executives; establish career progression plans for key players and positions in order to match best talent resulting in retention of best people and turnover reduction

    • Utilize review process as a tool for Executive talent development, promotion and advancement

    • Monitor and address performance issues on a timely basis

  • Lead team to support giving back to the local community he...

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